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Comprehensive Advice on Digital Accessibility

With more than 26 million insured persons, the AOK is the largest statutory health insurance company in Germany. In addition to the federal association, it consists of 11 independent regional AOKs.

As a public body within the meaning of EU Directive 2016/2102, the regional AOKs – like all other health insurance funds – must meet the EU-wide harmonized accessibility standards and some additional requirements of the BITV 2.0 (Barrierefreie-Informationstechnik-Verordnung). For such a large organization – with numerous digital offerings and applications, which also has a decentralized structure – this is a quite a challenge.

d-SIRE advises the AOK in all matters and supports it in integrating digital accessibility into its internal processes in a high-quality manner and ensuring it in collaboration with all its service providers.

In 2019, d-SIRE secured a consulting mandate from the AOK Bundesverband in the course of a tender. Two years later, after winning a Europe-wide tender, the scope of services was extended to the state associations with their regional AOKs.

Services provided for the client

  • Project management
  • Consulting and development of guidelines
  • Auditing in accordance with BITV 2.0 / EN 301 549
  • Project support on accessibility
  • Information in Easy language and German sign language

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